Cancellation Policy

Customers may request cancellation before the project has commenced. If no work has been performed and no third-party costs have been incurred, the amount paid may be refunded after deducting any applicable payment-processing or administrative charges.

Once work has commenced, cancellation requests will be evaluated based on the work already completed. Charges for completed work, allocated resources, purchased licenses, third-party services, hosting, domain registrations, or other committed expenses will be non-refundable.

Any eligible remaining balance may be refunded after these deductions.

Project advances or deposits are generally non-refundable once work has commenced, as they cover resource allocation, project planning, development, design, and other project-related commitments.

For recurring services such as website maintenance, SEO, digital marketing, hosting, or support, customers may request cancellation by providing [7/15/30] days' written notice, depending on the applicable service agreement.

Fees for the current billing period are generally non-refundable once that period has started.

Payments made to third-party providers—including domain registrars, hosting providers, premium themes/plugins, APIs, software licenses, advertising platforms, and other external services—are subject to the respective provider's refund policy and may not be refundable by Dial For Web.

If a project is delayed because required content, approvals, credentials, feedback, or other information is not provided by the customer, cancellation will still be subject to charges for work already completed and resources already allocated.

Where a refund is approved, it will normally be processed through the original payment method. Processing time may vary depending on the payment provider or financial institution.

Cancellation requests must be submitted in writing through the customer's registered email address or another official communication channel provided by Dial For Web.

The request should include the customer's name, project/service details, and reason for cancellation.

In exceptional circumstances, Dial For Web may consider a cancellation or refund outside the above terms at its discretion.

Any such approval will be confirmed in writing.

By purchasing or engaging Dial For Web's services, the customer acknowledges and agrees to this Cancellation Policy along with the applicable Terms & Conditions, Payment Terms, Privacy Policy, and project/service agreement.