Refund Policy

Due to the nature of digital and professional services, payments are generally non-refundable once work has commenced.

Before making a payment, customers are encouraged to review the project scope, deliverables, timelines, and payment terms carefully.

If a customer requests a refund before work has started, Dial For Web may provide a refund after deducting any applicable:

• Payment gateway/transaction charges
• Administrative charges
• Third-party expenses already incurred
• Other non-recoverable costs

Once development, design, consultation, SEO, marketing, or other project work has commenced, refunds will generally not be provided for work already completed.

If a refund is approved, the amount will be calculated based on the value of completed work and any costs already incurred by Dial For Web.

Advance payments are used to reserve resources and begin project planning and execution.

Therefore, advance payments are generally non-refundable after project commencement.

For projects divided into milestones, payment for a completed and approved milestone is non-refundable.

If a project is cancelled before completion of a future milestone, charges will apply for work already completed up to the cancellation date.

Payments made for third-party services are generally non-refundable, including but not limited to:

• Domain registration
• Web hosting
• Premium themes and plugins
• Software licenses
• APIs and external services
• SSL certificates
• Stock images, fonts, and other licensed assets
• Advertising and marketing expenses

Any refund associated with such services will be subject to the third party's own refund policy.

A refund will not normally be issued where project delays or inability to complete the work result from:

• Delayed customer feedback
• Failure to provide required content or credentials
• Changes in project requirements
• Lack of approvals
• Customer-requested pauses or delays

Additional charges may apply if resources need to be reallocated or the project needs to be restarted after a prolonged delay.

Refunds are not normally provided because a customer changes their mind, changes their business requirements, dislikes a concept after approving the scope, or decides not to use the completed website/service.

Reasonable revisions within the agreed project scope will be handled according to the applicable project agreement.

For recurring services such as SEO, website maintenance, digital marketing, technical support, or subscription-based services, fees for services already delivered or for the current billing period are generally non-refundable.

Any cancellation or refund will be governed by the applicable service agreement.

Dial For Web may, at its sole discretion, approve a partial or full refund in exceptional circumstances.

Any approved refund will be communicated to the customer in writing.

Approval of an exceptional refund does not establish an obligation to provide similar refunds in future cases.

Where a refund is approved, it will normally be processed through the original payment method.

The time required for the refund to appear in the customer's account may depend on the payment gateway, bank, or financial institution.

Refund requests should be submitted in writing to:

The request should include:

• Customer name
• Project/service name
• Invoice or order reference
• Date of payment
• Reason for the refund request

Dial For Web will review the request and respond within a reasonable period.

By purchasing or engaging Dial For Web for any service, the customer acknowledges that they have read, understood, and agreed to this Refund Policy and the applicable Terms & Conditions and Cancellation Policy.